Does Letters ETC sell retail?
Letters ETC is 100% wholesale to valid resellers. When you request a quote you will be asked to verify that you are a reseller. If you are an end user we will refer you to one of our trusted distributors. We at Letters ETC strive to be your partner for all your signage needs, not your competition. Unlike other mainstream manufactures, we pride ourselves in maintaining our promise to work completely wholesale, offering a superior product and stellar customer service to resellers throughout the nation.
Do you work only with sign shops?
Whether you are an interior designer, construction company, printer, marketer or exhibitor, we work with anyone who has a valid resale license and can provide proper artwork for production.
I’ve looked over your products but I don’t see what I am looking for. Do you offer more then what is shown?
Yes! We are always making new things. Please call us and we can talk though what you need. If we don’t make it we may know someone who does.
How do we request a quote?
Email email@example.com with any and all information you have. We will need the following information in order to provide a quote: size (overall or 1 portion), preferred thickness, preferred material, and location (interior or exterior). For quoting purposes we can use the following file types: hand drawn doodles, AI, EPS, PDF, JPG, and PNG.
How do we place an order?
Written approval is always required. You may reply to the quote’s email, create a new email with the quote attached (send to firstname.lastname@example.org) or fax a signed copy of the quote to (949)250-0707.
What file type do you accept for production?
Artwork must be vectored and saved as an AI, EPS or PDF. Please be sure to convert to curves or paths before sending. Be sure to clearly identify your company name, phone number and address. If your order is a dropship/blind ship please clearly state what address to ship to.
Do you provide proofs?
No. We do not provide proofs as the quote stage acts as the proofing stage. As long as the information and your vector file are correct, your job will be produced as such.
How will my order be delivered?
Most orders will ship via Fedex ground. Freight and Express options are available at additional cost.
How do we pay?
If this is your first order with us we require a cc on file which will be ran after the job has shipped. Orders placed after will be invoiced with 30 days to pay. Payment methods available – CC or check (preferred method).
When do you require a deposit?
A deposit may be considered on any order over $2000 upon review of order history, payment history, size/material of project and our overall experience together. Should a deposit be required a representative will contact you directly to discuss payment agreements. A 50% despot is typically requested before we begin production. As order history develops deposits often become obsolete.
How long does it take to produce my order?
Every job is made custom to meet your specification. Lead times will vary based on product, finish and overall scope of the job. Typical lead time is an estimated 8 working days with rush options available.
Do you provide a warranty and what does it cover?
Our warranty is 1 year which covers you from manufacturer defects. This does not cover installation errors, costs or severe weather. It is the customer’s responsibility to inspect the product immediately upon receipt and prior to installation. Any claims of shortage, defect and damage must be made within __ days. If package and contents were damage please submit photos and retain original packing for us to file damage claims with the courier.
Can I cancel my order or return it?
Customer is responsible for all production costs up to receipt and approval of cancellation request. All products are custom made to order and for this reason we cannot accept returns.
Can I pick up my order?
Of course! You are always welcome to come to the main office in Irvine CA if you have questions, concerns or want to pick up your order. Carmel Indiana is strictly a manufacturing facility but you are welcome to pick up your orders from them (they will not be able to answer questions).
Can you paint to match CMYK or RGB colors?
We cannot paint to match CMYK, RGB or HEX colors. We will need a Pantone Solid Coated or Solid Uncoated number to match to (or a paint system color, ex. Benjamin Moore). With that being said Pantones are considered print colors and paint will never be an exact match. We will do everything we can to get it as close as possible. It is best to avoid bright vibrant colors as they will become very muddy. Due to the custom made nature of our products, colors and finishes may vary slightly from order to order however this is a rare occurrence.
Why do you have strange hours?
We are open from 7 am to 4 pm PST to service the whole US within the largest time window that’s convenient for all.